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Partner Communications Ltd. (Nasdaq: PTNR; TASE: PTNR) reimbursed NIS 800,000 to 59,000 customers after charging them for Internet services that were blocked due to a technical error.
In an announcement today, the Ministry of Communications said that in response to one request by a customer who approached the ministry, the issue was examined by the Supervision and Enforcement Division, and it was discovered that as a result of Partner's technical error, tens of thousands of customers had been affected. Following a request from the Ministry of Communications, and the exposure of the error, Partner has fixed the problem, has prevented it from recurring, and has reimbursed customers who have been wrongly charged.
During the time period when the error occurred, customers who had deactivated "Internet access" were mistakenly allowed internet access, and were charge for surfing time. The Ministry of Communications says that there have not been any particular problems in implementing recently updated content services regulations, and it is calling upon consumers to refer to the ministry with complaints when problems with telecom companies arise.
The Ministry of Communications says that the problem stemmed from the way Partner blocked Internet access services: access was not blocked in certain situations for short periods. Partner stated that it is continuing to monitor the situation to verify that the problem is completely solved, including the reimbursement of customers. The Ministry of Communications said that Partner is cooperating fully with the ministry, and will continue to monitor and implement the changes and to reimburse customers.
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